It is now 3 days into the ‘shutdown’ of the US Government. Around the country everyone is impacted by reduction in services. No, this is not going to be a rant about who is responsible, or who is to blame, but it is going to touch on the impacts of an unplanned reduction in available people.
One ‘service’ that can’t be reduced is keeping people safe and secure. So, across the country security managers are struggling to do their jobs. This week it is the government shutdown, next week it might be a labor strike, or like here in Colorado, it could be due to natural events. But one thing that must happen throughout the duration is that your clients, your customers, your co-workers, and all the people who put their trust in you when they walk through your front door must be kept safe and secure.
Here in Colorado, we are working on a triple play. In the last few weeks we saw unprecedented flooding that severely damaged our infrastructure. Tens of thousands of residents that normally had a 20 minute drive over scenic, paved, multi-lane roads during their daily commute down to the ‘flat-lands’ are now dealing with washed out bridges, hastily repaired dirt roads, and in some cases detours that force them up to 100 miles out of their way to get to work.
At the same time they are dealing with the personal impacts of the flooding: no power, no heat, even lack of water. Is it any surprise that many of these workers simply cannot get to the daily job?
Add to that the government shutdown, and the impending six to twelve inches of snow expected in the mountains in the next two days, and you have a perfect storm (literally) for ‘reduced services.’ Security managers up and down the front range of Colorado are scrambling to cover shifts, maintain security, and do their jobs. We all know what that means: dedicated security officers pulling double shifts, or working extra on weekends. Officers that should be home in bed, sick as a dog, dragging themselves into work to do their jobs. And unfortunately, in many cases, security managers in triage mode, prioritizing schedules to cover important, high risk shifts, while offering ‘service reductions’ to lower risk sites and shifts, and desperately hoping that everything is quiet.
So, what to do? One option is using security robots. These robots stay on site, so regardless of the floods, the snow and the government shutdown they are ready to go to work. They patrol the facilities at night, giving security managers the flexibility to maintain secure sites. Security robots can free up human security officers to be rescheduled, reassigned, and shifted around to meet the needs of the day. They can pull double shifts, night, after night, after night. Give the Security Robot four to eight hours to recharge and they are right back on duty to pull another double. They don’t get attention fatigue, they don’t get distracted, they don’t have to balance the human needs of family, friends, and community during a disaster. They simply keep doing their jobs.
This flexibility is the answer to the security managers worst nightmare – the commitment to keep the people and facility safe and secure, while faced with insufficient resources to do the job. Of course, the security robot is not going to replace your front-line security officers. It won’t help comfort a lost child while looking for her mom. It is not going to diplomatically suggest that the person setting up camp on the plaza needs to move off the property. But it will free up the officer doing those long, dull, midnight shift patrols; free them up to be able to handle the security tasks that should be handled by a person. It does this by handling those tasks that people aren’t good at, the ones that security officers don’t like doing, the ones that cause high levels of turn-over in your security team. And if you need to juggle shifts, respond to an incident, or deal with the fall-out of a reduction in service, reassign the robot to handle the needs of the moment. It won’t complain, it will just get to work, disciplined, focused, and Always Vigilant.
Where is your robot?(tm) Ours are working nights and pulling double shifts – no furlough for Vigilant Robots!